We are committed to safeguarding the personal data of every Member on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, and how we protect it.
Last Updated: January 1, 2026napi4 ("the Platform", "we", "us", "our") operates the online betting and casino website accessible at https://napi4.vip. This Privacy Policy describes how napi4 collects, uses, discloses, stores, and protects the personal data of individuals ("Members", "Users", "you") who access or use the Platform.
This Policy applies to all personal data processed in connection with your use of napi4, regardless of whether you are a registered Member, a visitor browsing the Platform without an Account, or a former Member whose Account has been closed. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions relevant to your use of the Platform.
napi4 is committed to handling your personal data transparently, lawfully, and with respect for your privacy. If you have any questions about this Policy or about how your data is processed, please contact us using the details in Section 15.
napi4 collects the following categories of personal data from Members and visitors:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Indonesian National ID number (KTP), passport number (where applicable). |
| Contact Data | Email address, mobile phone number (including WhatsApp), residential address in Indonesia (city, province, postal code). |
| Account Data | Username, hashed password, Account ID, Account status, registration date, preferred language, communication preferences. |
| Financial Data | Indonesian bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR. |
| Gaming & Betting Data | Bet history, game session logs, win/loss records, product usage patterns, wagering totals, bonus redemption history. |
| KYC Verification Data | Copies of identity documents, selfie or video verification images, proof of address documents, proof of payment method ownership. |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, time zone, session timestamps. |
| Usage Data | Pages visited, click-stream data, search queries on-platform, referral source, features accessed, time spent per section. |
| Communications Data | Records of live chat conversations, support emails sent to [email protected], WhatsApp messages, and any correspondence with napi4 staff. |
| Responsible Gaming Data | Deposit limits set by the Member, cooling-off period requests, self-exclusion applications, session time reminders, and related tool usage logs. |
napi4 does not collect special-category personal data (such as health information, biometric data used for identification, political opinions, or religious beliefs) unless explicitly required for a responsible gaming assessment or legal obligation, in which case the basis for processing will be separately communicated to you.
napi4 collects personal data through the following channels:
napi4 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your napi4 Account, authenticating your identity at login, and enabling access to all Platform features. |
| KYC & Compliance | Verifying your age (21+), identity, and residence as required by our licensing obligations and anti-money-laundering procedures. |
| Transaction Processing | Processing deposits and withdrawals in IDR via supported Indonesian banks and e-wallets, and maintaining accurate financial records. |
| Customer Support | Responding to support requests via live chat, email, and WhatsApp, and maintaining records of resolved and ongoing cases. |
| Responsible Gaming | Monitoring gaming patterns to identify potentially problematic behavior, administering deposit limits, cooling-off periods, and self-exclusion requests. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, bonus abuse, collusion, and use of automated betting tools. |
| Marketing & Promotions | Sending promotional offers, bonus notifications, and seasonal campaign updates to Members who have opted in to marketing communications. You may opt out at any time. |
| Platform Improvement | Analysing aggregated usage data to improve Platform performance, design, game selection, and the overall Member experience. |
| Legal Obligations | Complying with applicable laws, regulatory requirements, court orders, and requests from competent authorities. |
napi4 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
napi4 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
napi4 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | For the duration of your active Account, plus a minimum of 5 years following Account closure, in accordance with anti-money-laundering record-keeping obligations. |
| Financial & Transaction Data | Minimum 5 years from the date of the transaction, or longer if required by the applicable licensing jurisdiction's financial regulations. |
| KYC Verification Documents | Minimum 5 years following Account closure or the last transaction, whichever is later. |
| Gaming & Betting Logs | 3 years from the date of each individual session, or for the duration of any unresolved dispute relating to that session. |
| Support Communications | 2 years from the date of the last communication in each support thread, unless the thread relates to an ongoing or unresolved dispute. |
| Technical & Usage Data | 13 months from the date of collection (standard analytics retention window), after which data is aggregated and anonymized. |
| Responsible Gaming Records | Self-exclusion records are retained indefinitely to prevent re-registration during the exclusion period. Other responsible gaming tool logs are retained for 5 years. |
| Marketing Consent Records | Until you withdraw consent, plus a 3-year period for compliance audit purposes. |
When personal data is no longer required, napi4 will securely delete or anonymize it in a manner that prevents reconstruction of the original data.
napi4 takes the security of your personal data seriously and applies a layered set of technical and organizational controls to protect it against unauthorized access, accidental loss, destruction, or disclosure:
napi4 uses cookies and similar tracking technologies to enable core Platform functionality, improve performance, and — where you have consented — to deliver relevant promotional content. The following categories of cookies are used:
You may control cookie settings through your browser preferences. Please note that disabling Strictly Necessary Cookies will prevent you from logging in or using transaction features on the Platform. For Functional and Analytics cookies, disabling them will reduce your personalized experience but will not prevent basic access to the Platform.
As a Member of napi4, you have the following rights with respect to your personal data. To exercise any of these rights, contact us using the details in Section 15:
napi4 will respond to all data rights requests within 30 days. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
napi4 enforces a strict 21+ only policy. The Platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. All registration applicants are required to confirm their date of birth and to submit a valid government-issued identity document confirming that they are 21 years of age or older.
If napi4 discovers that personal data has been collected from a person under the age of 21, it will immediately suspend the Account and permanently delete all associated personal data. If you believe that a minor has registered an Account on the Platform, please contact us immediately at [email protected].
The napi4 Platform may contain references to game providers or payment services whose own interfaces you interact with during your session. Where you are directed to a third-party interface — such as a game lobby hosted by a provider like Pragmatic Play or Evolution Gaming — that provider's own privacy policy governs the data collected within their interface.
napi4 is not responsible for the privacy practices of third-party providers and recommends that Members review the relevant provider's privacy policy before interacting with any third-party content. This Privacy Policy applies solely to data processed directly by napi4 in connection with the Platform at https://napi4.vip.
napi4 operates with infrastructure and technology partners located in multiple countries. As a result, your personal data may be transferred to and processed in countries outside Indonesia. Wherever such transfers occur, napi4 ensures that appropriate safeguards are in place to protect your data, including:
By using the Platform, you acknowledge that your personal data may be transferred internationally as described in this section. If you have questions about the safeguards applied to any specific transfer, please contact us using the details in Section 15.
napi4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes — such as introducing a new purpose of processing or sharing your data with a new category of third party — we will notify you by email to the address registered to your Account and by posting a prominent notice on the Platform prior to the change taking effect.
Minor or editorial changes (such as clarifying existing language without altering the substance of the Policy) will be published on this page with an updated "Last Updated" date without advance notice. We encourage you to review this Policy periodically to stay informed about how napi4 protects your data.
Your continued use of the Platform after any update is published constitutes your acknowledgment of the revised Policy. If you do not agree with a material change, you may close your Account by contacting support and request the return of your eligible Balance.
For any privacy-related inquiries, data rights requests, or concerns about how napi4 handles your personal data, please reach out through any of the following channels:
napi4 will acknowledge all privacy requests within 24 hours of receipt and will provide a substantive response within 30 days. For complex data rights requests — such as a full data access request or a data portability export — we may take up to an additional 60 days, and we will inform you of the extended timeline in advance.
Six core data protection principles that underpin everything we do at napi4.
Every byte of data transmitted between your device and napi4's servers is protected by industry-standard TLS 256-bit encryption, ensuring that your personal and financial information cannot be intercepted in transit.
Our Know Your Customer process confirms the identity and age of every Member before withdrawals are processed, protecting both you and the Platform from fraud, impersonation, and underage access.
napi4 does not sell, rent, or trade your personal data to third- party advertisers or data brokers. Your information is shared only with the specific service partners necessary to operate the Platform, and always under strict contractual data protection obligations.
Internal access to Member personal data is restricted on a strict need-to-know basis. Every staff access event is logged, audited, and subject to regular review, minimizing the risk of internal data misuse.
Independent security firms conduct scheduled penetration tests and code audits of the napi4 Platform. Identified vulnerabilities are triaged, remediated, and verified before each platform release cycle.
You can access, correct, export, or request deletion of your personal data at any time. Our support team acknowledges all data rights requests within 24 hours and delivers a full response within 30 days.
Your data is protected — now enjoy everything napi4 has to offer. Explore our sportsbook, spin the reels, or jump straight into the live casino.